Ajoy Jauhar

Ajoy has spent most of his career as advocating customer centricity and has a strong belief that businesses exist because of their customers and organizations must ensure customer’s voice is heard and incorporated in their business strategy.

With work experience of over 20 years across world class service organizations that include India’s biggest luxury hotel chain, one of worlds largest mobile operators and the largest bank in the Middle East, Ajoy brings people, processes and technology together for business excellence and market leadership.

As a Balanced Scorecard Champion, Ajoy has been involved in installing and automating balanced scorecards since 2000. He has installed processes and system capability in organizations for process improvement and for anticipating and delivering customer expectations in their product and service offerings. He has designed and implemented customer feedback, complaint management and customer survey systems in organizations. He has also compiled policy, procedure and job description manuals for hotel operations and support departments.

Ajoy is pursuing his 6 Sigma Black Belt certification from Motorola University. An avid reader, he loves watching English movies, listening to music, playing chess, quizzing and cooking. His wife is a home maker and he has two children pursuing 10th and 7th grade. Ajoy is based in Mumbai.